Refund policy

Return & Refund Policy

Last Updated: August 24, 2026

At Scalvya, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer free returns and refunds within 30 days of delivery, subject to the conditions outlined below.

1. 30-Day Return Period

You may request a return within 30 days from the date your order is delivered.

To be eligible for a return, the item should generally be:

Unused or gently handled
In its original condition
In the original packaging where reasonably possible
Free from damage caused by misuse, improper handling, or normal wear
Accompanied by your order information

If an item has been significantly used, damaged, altered, or otherwise cannot reasonably be resold, we may need to review the circumstances before approving the return.

2. Free Returns

Eligible returns are free of charge.

Customers should contact our support team before sending any product back. Please do not independently ship an item to our address without receiving return instructions from us.

To request a return, contact:

Email: support@scalvya.store
Phone: +1 (587) 876-6365

Please include your order number and explain the reason for your return.

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or different from the product you ordered, please contact us as soon as reasonably possible.

To help us resolve the issue quickly, please provide:

Order number
Description of the problem
Clear photographs of the product
Photographs of the packaging when relevant

After reviewing the information, we may offer an appropriate solution, which may include a replacement, return, or refund.

4. Refund Process

Once your return has been approved and, when applicable, the returned item has been received and reviewed, we will process your refund.

Refunds are generally issued to the original payment method used to place the order.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

5. Full Refunds

For an approved eligible return, the applicable purchase amount will be refunded in accordance with this policy.

Original shipping charges, if any were separately charged, may be handled according to the circumstances of the order. Scalvya's standard shipping service is free worldwide.