Terms of service

Terms of Service

Last Updated: August 24, 2026

Welcome to Scalvya. These Terms of Service govern your use of the Scalvya website, scalvya.store, and your purchase of products through our online store.

By accessing our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.

1. About Scalvya

Scalvya operates an online retail store offering massage, self-care, relaxation, scalp massage, acupoint massage, and Gua Sha-related products.

Our store address is:

9202 Finlay Lane
North Saanich, BC V8L 5R6
Canada

Customer support:

Email: support@scalvya.store
Phone: +1 (587) 876-6365

2. Website Use

You agree to use our website only for lawful purposes.

You must not use the website to:

  • Violate applicable laws or regulations
  • Attempt to gain unauthorized access to our systems
  • Interfere with the operation or security of the website
  • Submit fraudulent orders or payment information
  • Copy, reproduce, or misuse website content without permission
  • Introduce malicious software or harmful code
  • Engage in activity that could damage Scalvya or other customers

We reserve the right to restrict or terminate access to our website when reasonably necessary to protect our business, customers, or website.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, and other information displayed on our website are accurate.

However, product colors and visual appearance may vary depending on your device, screen settings, lighting, photography, or manufacturing variations.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information when necessary.

4. Product Availability

Product availability may change without notice.

If an item becomes unavailable after you place an order, we will contact you and may offer an appropriate solution, including a replacement, cancellation, or refund where applicable.

5. Orders

When you place an order through our website, you are making a request to purchase the selected products.

We reserve the right to refuse, cancel, or limit an order when reasonably necessary, including in situations involving:

  • Suspected fraudulent activity
  • Incorrect pricing or product information
  • Product availability issues
  • Incorrect or incomplete customer information
  • Unusual purchasing activity
  • Technical errors

If we cancel an order for which payment has already been received, the applicable amount will be refunded.

6. Pricing and Payment

Product prices are displayed on our website and may change without prior notice.

Applicable taxes, duties, or other charges may depend on the destination country and local regulations.

Customers are responsible for providing accurate billing and shipping information.

7. Shipping

Scalvya provides free worldwide shipping.

Our standard estimated delivery timeframe is approximately 7–10 days.

Delivery times are estimates and may vary due to customs procedures, carrier delays, weather, holidays, destination conditions, or circumstances outside our reasonable control.

For additional information, please review our Shipping Policy.

8. Returns and Refunds

Eligible purchases may be returned for free within 30 days of delivery, subject to our Return & Refund Policy.

Please contact us before returning an item so that we can provide the appropriate instructions.

9. Intellectual Property

All content on scalvya.store, including text, graphics, photographs, logos, product descriptions, designs, page layouts, and other materials, is owned by or used by Scalvya with appropriate rights unless otherwise stated.

You may not reproduce, distribute, modify, republish, sell, or commercially exploit our content without prior written permission.

10. Third-Party Services

Our website may use third-party services, applications, payment processors, shipping providers, analytics services, or other external platforms.

Your use of those services may also be subject to the third party's own terms and policies.

11. Disclaimer

Our products are intended for general personal care, massage, relaxation, and wellness purposes.

Product information provided on our website is not intended to constitute medical advice, diagnosis, or treatment.

If you have concerns about whether a massage or self-care product is appropriate for you, consult an appropriately qualified professional.

12. Limitation of Liability

To the extent permitted by applicable law, Scalvya will not be responsible for indirect, incidental, consequential, or unforeseeable losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit rights that cannot legally be excluded or limited under applicable consumer protection laws.

13. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of our website after an update constitutes acceptance of the revised Terms to the extent permitted by law.

14. Contact

If you have questions regarding these Terms of Service, contact:

Scalvya
9202 Finlay Lane
North Saanich, BC V8L 5R6
Canada

Email: support@scalvya.store
Phone: +1 (587) 876-6365